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Form Ticket (Deposit USD)

Creation

  • You can submit a new ticket by the form.

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Process

Approve

After submit the ticket, it will be routed to specific employees to process it based on routing system.

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Four things to mention here:

  1. The ticket has not RF yet.
  2. Fields like (name, account number, rate, attachments) can be edited.
  3. Confirm the field value at the end.
  4. After confirm all editable fields a new button will appear say "Approve & Send", click it to approve the ticket.

When approve the ticket, the approve handler specified for this type of tickets (form_ticket) will run.

Approve handler of form_ticket contain these steps:

  1. Send ticket to odoo and get an RF.
  2. Redirect it to custom chats with custom template based on routing system.

Apply

The ticket can be applied from the ticketing page by the employee.

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